∗If your country is not in the list below, please contact us and we will arrange a quote to ship to your location.
Express Shipping by DPD Courier Delivery
Express orders are shipped via a tracked DPD Express Courier Service. Express delivery orders will be received within 1 – 3 Business Days from date of dispatch. Customers will be notified of their unique tracking number via email once their order has been shipped and can easily track their shipments progress.
We ship any orders received by 11am on the same day. If we believe an order has been delayed we will email you to advise you.
WE SHIP TO THESE COUNTRIES:
Austria, Belgium, Czech Republic, Denmark. Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Ireland, Slovakia, Spain, Sweden, United Kingdom.
For all other locations please CONTACT US and we will arrange your shipment personally.
We take the utmost care in packing our products for safe delivery. Should you experience any problems please do not hesitate to contact us.
♦ International Buyers please be aware that our shipping rates include postage and packaging.
♦ Import Duties, taxes and any other charges are not included in the shipping price.
♦ Any additional charges are for your account and we advise you to check with your country’s customs office prior to ordering to determine what additional costs may be incurred.
∗ PLEASE NOTE:
The delivery times quoted here are estimates
Although we make every effort to ship items on time delivery times can vary. We ask that a minimum of 10 business days is given for orders to be received from date of dispatch.
|Country||∗ Estimated Days to Delivery|
WHAT can be returned?
All unused, undamaged products can be returned.
WHEN do items need to be returned by?
Customers have 14 days to contact us about making a return.
WHERE do items need to be returned to?
Customers need to email Shellac Nails Ltd at firstname.lastname@example.org requesting a Returns Authorisation Number (RAN). The customer will receive an authorisation number and the return address that the product needs to be sent to.
HOW do customers return items?
If a return is approved the customer should package the item(s) safely and send them via a mail service of their choice. A note including the customer’s name, contact information and RAN should be included with all returns.
SHIPPING for returns?
If a customer has changed their mind or no longer wants a product they will be liable for any return shipping costs. In a case where a return is required through no fault of the customer return shipping will be covered or arranged by Shellac Nails Ltd.
CREDIT for returns?
A customer has two options when returning an item.
(a) They can request a refund for the items (A refund will not be applied until all approved items are received by Shellac Nails Ltd, inspected and deemed eligible.)
(b) The customer can elect to have an alternative product sent.
In-store return option?
All customers have the option to return items bought online in person.
All items should be returned unopened in their original packaging.
If you are unhappy with your product please contact us and we will do our best to ensure that your problem is resolved to the best of our ability
Shellac Nails always tries to provide a superior shopping experience. To constantly improve our service we ask that should your experience not meet your expectations, please email us and we will do our utmost to resolve the problem for you.
We value your choice to use Shellac Nails as your supplier and appreciate your business.
Thank you for choosing to shop with us 🙂